Legal Information
Important regulatory information and terms of service
FCA Regulation
Michael Hawkins is licensed to conduct mortgage and investment activities and works under the umbrella of Aitana Financial Services.
Aitana Financial Services (FCA No. 215234) is a trading name of Kevin Paul Manktelow, which is an Appointed Representative of The Openwork Partnership.
The Openwork Partnership (FCA No. 408285) is a trading style of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority (FCA).
View FCA Register Entry →Complaints Procedure
If you have a complaint about our service, please contact us in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks.
If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower, London E14 9SR
Phone: 0800 023 4567
Website: financial-ombudsman.org.uk
FSCS Protection
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations.
Most types of investment business are covered for 100% of the first £85,000. Further information about compensation scheme arrangements is available from the FSCS.
Important Warnings
Mortgage Warning
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Investment Warning
The value of investments and any income from them can fall as well as rise. You may not get back the amount originally invested.
Pension Warning
Pension and tax rules can change. The value of your pension can go down as well as up. You may get back less than you invested.
Tax Treatment
Tax treatment depends on individual circumstances and may be subject to change in future.
Privacy Notice
We are committed to protecting your privacy and handling your data in an open and transparent manner. For full details of how we process your personal data, please see:
The Openwork Partnership Privacy Notice →Approved by The Openwork Partnership on 16th June 2025
© 2025 Michael Hawkins | All Rights Reserved